Is this your next challenge in Customer analytics? 

• Conduct customer, business, and promotion analysis, provide insights and recommendations to address our partner’s business questions
• Support CRM activities through customer segmentation, targeting, list preparation and analysis
• Conduct offer and campaign evaluations, recommend right tracking metrics, measure effectiveness and provide recommendations to improve future response/ ROI
• Support data science projects e.g. segmentation, predictive model that drive sales and customer loyalty and engagement
• Support ad ho analytics projects e.g. dashboard building, report automation, deep dive analysis
• Identify areas to improve efficiency and streamline process through automation
• Keep track on KPIs and regular reports on CRM and customer performance

Do you have experience in Customer analytics?

• Bachelor’s degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or related fields
• 2+ years’ experience working in CRM/ loyalty analytics, business analytics, data science, business intelligence, preferably in Retail, FMCG, Loyalty or FS industry
• Solid experience in SQL
• Experience in Python, SAS, R, Tableau is advantageous
• Confident communicator of analytics to technical and non-technical audience
• A natural curiosity to interrogate data and identify hidden patterns to support business needs
• Knowledge of Google Analytics, Microsoft Azure environment and Databricks